Privacy Policy

Last updated: October 19, 2021

Gemsouls Inc (“Gemsouls”, “we”, “us” and/or “our”) operates the website www.gemsouls.com and its subdomains (the “Website”), the Gemsouls mobile applications (the “Apps”) and other related services (collectively, the “Services”).

This Privacy Policy document contains types of information that is collected and recorded by Gemsouls and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

We care about the protection and confidentiality of your data. We therefore only process your data to the extent that:

It is necessary to provide the Gemsouls services you are requesting,

You have given your consent to the processing, or

We are otherwise authorized to do so under the data protection laws.

We will never sell your personal data or conversation history.

By using or accessing Gemsouls, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you at this moment consent that we will collect, use, and share your information in the following ways.

1. Information we collect and process

Here we list all the types of personal information we collect and store throughout your experience with Gemsouls.

We neither rent nor sell your information to anyone. Conversations are not shared with any other company or service. We will never sell your personal data.

1.1 Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to name, date of birth, gender. The information that we request will be retained by us and used as described in this privacy policy.

1.2 Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

1.3 Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

2. With whom we share your personal information

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services; or

To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. We may de-identify or anonymize your information so that you are not individually identified, and provide that information to our partners. We also may combine your de-identified information with that of other users to create aggregate de-identified data that may be disclosed to third parties who may use such information to understand how often and in what ways people use our services, so that they, too, can provide you with an optimal experience.

Personal Data is collected for the following purposes and using the following services:

2.1. Third party tracking and analytics

The services contained in this section help us monitor and analyze online traffic and can be used to keep track of User behavior.

Facebook Analytics

Firebase Analytics

Firebase Crashlytics

Google Analytics

2.2. Hosting and Backend infrastructure

This type of service has the purpose of hosting data and files that enable our Services to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of the Services.

Amazon Web Services

2.3. Protection of Gemsouls and others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Gemsouls, our employees, our users, or others.

3. How we secure and protect your information

We use a variety of industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

4. Where we store your data

Our databases are operated in the United States of America. If you are located in another jurisdiction, please be aware that the information you provide to us may be transferred to, stored and processed in the U.S.A. By using our services or providing us with any information, you consent to this transfer, processing, and storage of your information in the U.S.A., a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Data retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your data protection rights

You have the following data protection rights, depending on the circumstances of the specific case:

Disclosure To receive information about your personal data processed by us and to request access to your personal data and/or copies of these data. This includes information on the purpose of use, the category of data used, its recipients and authorized persons and, if possible, the planned duration of data storage or, if this is not possible, the criteria for determining this duration.

Correction, deletion or limitation of processing To request the correction, deletion or limitation of the processing of your personal data, e.g. by sending us an email. If (i) the data are incomplete or incorrect, (ii) they are no longer necessary for the purposes for which they were collected, (iii) the consent on which the processing was based has been revoked, or (iv) you have successfully exercised your right to object to data processing; in cases where data is processed by third parties, we will forward your requests for correction, deletion or limitation of the processing to these third parties, unless this proves impossible or involves a disproportionate effort.

Opposition to the processing To object to the processing for reasons arising from your particular situation.

Refusal and revocation of consent To refuse your consent or – without affecting the legality of data processing prior to the revocation – to revoke your consent to the processing of your personal data at any time.

Automatic decisions To require that you be subject to a decision based exclusively on automated processing only in the exceptional cases provided by law, if that decision has legal effect against you or significantly affects you in a similar manner; should such an automated decision take place in exceptional cases, you have the right to obtain information on the logic involved and the scope of the intended effects.

Right of appeal Communicate with and, if necessary, complain to the data protection supervisory authority.

7. Use by minors

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

8. Changes to Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Please contact us at hello@gemsouls.com if you have any questions.